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Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0

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Dynamics CRM 4.0 integrates seamlessly with Outlook to deliver a familiar productive interface for Sales, Customer Service, and Marketing professionals.

Available On-Premise or On-Demand (Cloud based software as a service), Microsoft Dynamics CRM provides an integrated sales, customer service and marketing solution combined with deep integraton to Outlook for email tracking, mobile access and analytics to improve productivity and enhance your customers experience.

Key Features:
  • Improve sales planning and management
  • Automate your lead system
  • Manage opportunities effectively
  • Streamline account management
  • Boost sales productivity
  • Enhance pipeline management
  • Simplify workflow processes
  • Use Mobile Express on handheld devices
  • Gain visibility and improve decision making with Analytics Dashboard
  • xRM platform allows extensive customisable to allow you to tailor the solution to your business needs

  • Dynamics CRM 4.0 Professional Server (for single companies)
  • Dynamics CRM 4.0 Enterprise Server (for multi-company use)
  • Cloud based service via partners or directly from Microsoft.

For On-Premise deployment of Microsoft Dynamics CRM a Client Access Licence (CAL) is required. Depending on your users acess needs you may also acquire read only CALs and to provide external acess e.g. customer self service portals an External Connector CAL is required.

For On-Demand Dynamics CRM a per user is subscription model used. Microsoft will launch a hosted offering for European customers in 2010.
Check System Requirements on TechNet:System Requirements & Required Components
Microsoft volume licensing: Learn how Microsoft licensing fits your organisation
Dynamics CRM Resource Center: Go to resource centerSee for useful up-to-date resources on all major Microsoft products.