Why are Adobe product requests automatically enabled for your organisation?

Adobe have recently enabled a new feature, which gives Creative Cloud ‘VIP’ users the ability to request access to new software.

Product requests allow users in your organisation to request access to Adobe products and services. Users can also request products and services that your organization has not yet purchased. System Administrators can then choose to approve or deny these requests. By default, product requests are enabled for all eligible organizations in the Admin Console. The feature can be disabled by a System Administrator at any time.

Now as a System Administrator, instead of manually assigning products and services to users, you can have users request access to the products they need, and then choose to approve or deny the request.

Currently, users can request access to Adobe apps and services from the following surfaces:

Creative Cloud desktop app

Creative Cloud on the web (desktop only)

Adobe will continue to add more applications to this list.

For products that don’t support in-app requests and are not available on the Creative Cloud desktop app or Creative Cloud on the web (like Adobe Sign and Adobe Analytics), people can use automatic assignment rules to generate a Product Access URL. Users can follow this URL to get immediate access to a specific product. Automatic assignment rules can also allow selected users to be granted immediate access to a product when they send a request. 

The fact that Adobe have enabled this new feature by default, has led to a lot of confused and annoyed system admins. Further your organisation may have engaged a third party to manage onboarding and the associated commercials, and this new feature may upset those operational standards.

Product requests are automatically enabled for all organizations that use Business profiles and storage. A System Administrator can choose to disable product requests at any time by selecting Edit Settings on the Product request page.

Our advice is to turn this feature off, before assessing its suitability. You can reach out to us here to discuss your options around this and other features of the Adobe Admin Console.

Learn more about the end-user request access experience.